Senior Operations Associate (Beneficiary Data Management) (Ref: SVN#TR/2024/138)

IOM Gaziantep
Tam Zamanlı
Bu ilan yayından kaldırılmış Görüntülenme : 1427


İlan Detayları

Vacancy Notice Number:


Position Title:

Senior Operations Associate (Beneficiary Data Management)

Duty Station:

Gaziantep - Türkiye


2 Months Special Short Term Graded Contract (G6) – with possible extension


Turkish Nationals

Deadline of Applications:

15 July 2024  

Number of People to be hired



Internal & External


General Functions:  

IOM is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to governments, migrants and host communities through a wide range of sustainable solutions contributing to end forced migration and/or improve displacement conditions. IOM also has a leading role in the Camp Coordination and Camp Management (CCCM) Cluster, participates in coordinated humanitarian responses, and engages in inter-agency collaboration to meet the needs of affected-persons and contribute to their protection.


As a member of the UN Humanitarian Country Team in Syria and all concerned neighbouring countries (Jordan, Lebanon, Iraq, and Turkey), the IOM Director General has activated the L3 Emergency SOPs to enhance organizational humanitarian assistance and priorities related to IDPs, refugees and returnees, and is actively participating in the emergency response within this rapidly changing humanitarian context. Security Council Resolution 2449 will supersede earlier adopted SCR 2191 and 2165, allowing UN and its partners to provide cross border assistance from Turkey to Northern Syria in 2019.


Per HNAP Demographic Survey (July 2018), over 6 million individuals (31% of Syria’s total population) are internally displaced persons (IDPs). Approximately 32% of Syrian IDPs are currently residing in Aleppo (18% of total IDP population) and Idleb governorate (14% of total IDP population). The first half of 2018 was marked by significant military operations by the Government of Syria, and changes in control of large parts of Syria, which resulted in displacements from previously besieged enclaves and opposition-held areas (such as Eastern Ghouta, Northern Homs, Dara’a, and Q’neitra) to the remaining de-escalation zone in Northwest Syria. These additional IDPs put strain on already overstretched IDP hosting capacity in these areas.


Under the overall supervision of the Senior Programme Coordinator and the direct supervision of the Programme Officer (NFI/Operations), the incumbent will support the overall implementation of the cross-border operations/SNFI.  


Major Duties and Responsibilities:

  1. Support the Emergency Operations Officer in the implementation of the IOM SNFI programme activities and the transhipment operations with particular focus on operations data management including consolidation of planning, implementation and reporting information, beneficiary data verification, collection of distribution list and counterchecking with the commodity tracking system (CTS), data cleaning and submission to information management unit (IMU) for the overall IOM Turkey data base and Whole of Syria Information Gateway (WinG)
  2. Support the Emergency Operations Officer and the IP focal person in coordinating with the implementing partners to ensure operational responsibilities related to the beneficiary selection processes are carried out properly. This requires improving, maintaining and updating the emergency response data collection, beneficiary selection criteria and verification tools to ensure that emergency response items are targeting the most vulnerable families and individuals.
  3. Support in the tracking and updating of the transhipment data including the cross - border schedules, truck requirements, items/commodities to be delivered as well as monitor the status and availability of stocks in the implementing partners’ warehouses inside Syria.
  4. Provide regular and necessary data input based on the collected information for the project updates, donor reports, regular situation report, institutional questionnaire, info sheet and other materials
  5. Support in the development of dash boards, maps of area of operations, project updates and accomplishments visualization, processes flow for the SOPs and other reference documents and other visibility materials 
  6. Coordinate with implementing partners’ data management focal persons to follow up on the general documents required according to IOM – Implementing Partners’ agreement  including weekly distribution reports, beneficiary list, narrative reports, photo documentations, human interest stories, etc
  7. Provide technical guidance and training/coaching session the implementing partners data management staff to ensure that IOM beneficiary data collection, beneficiary selection and verification tools are properly utilized filled in and submitted according to IOM requirements
  8. Act as focal person of the IOM emergency operations unit in coordinating with information management units, monitoring and evaluation and the implementing partners on the overall beneficiary data management for consolidation and submission for the different IOM documentations (ex. Summary of beneficiary list requirement for the payments of Implementing Partners’ distribution cost) 
  9. Provide regular updates and consolidate available data sets to support the drafting of situationaire and needs overview, background information, IOM achievements and capacities and other information to improve IOM NFI programming, drafting of project proposals and other data support required for project development and resource mobilization
  10. Support in the implementation of data protection policy by the Operations and NFI team as well as the implementing partners during the data collection, consolidation and submission procedures and support the popularization among the IPs data management team
  11. Assist in monitoring the status distribution activities against the distribution plan and provide analysis on distribution trends, accomplishments, gaps to improve planning and overall SNFI response
  12. When necessary support the capacity of the border transhipment team by travelling to the Logistics Hubs at the UN designated borders, oversee and  monitor the transhipment and  coordinate with Custom authorities and UN Monitoring Mission to facilitate  proper, accurate, timely delivery and handover of items to the selected implementing partners operating inside Syria.
  13. Comply with the IOM Standards of Conduct and the IOM Confidentiality Agreement and maintain a professional appearance and migrant-friendly demeanour at all times.
  14. Maintain positive working relationships within the IOM team, UN Officials implementing partners and other entities involve in the Cross border response
  15. Ensure confidentiality of data correspondence and operations and abide with UNDSS rules and procedures
  16. Perform other such related duties as may be required.


 Required Qualifications:


  • University degree in Development Studies, Sociology, Political Science, Public Administration, Management, Information Management or a related field from an accredited academic institution with at least four years of relevant professional experience;
  • Completed High School degree from an accredited academic institution with six years of relevant professional experience


  • Experience working with humanitarian response with particularly background in data collection, analysis, presentation that support the project implementation
  • Proven experience in managing data, providing analysis and drafting and preparing clear and concise correspondences;
  • Experience in liaising with national, regional and international institutions including UN agencies;
  • Experience with external engagement (donors and UN Humanitarian Clusters), including communicating and report writing in English.
  • Experience working with international humanitarian organizations, non-governmental or governmental institutions/organizations in a multi-cultural setting.
  • Experience leading or supporting capacity building of team staff, sub implementing partners, etc.
  • Experience working in an international organization an advantage;
  • High level of computer literacy, particularly in Microsoft programs such as Excel, Word, data collection and analysis program, etc.



  • Fluency in Arabic and English is required.
  • Working knowledge of Turkish is advantageous.

Required Competencies

  • The incumbent is expected to demonstrate the following values and competencies:


  • Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

  • Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

  • Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 2

  • Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

  • Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

  • Managing and sharing knowledge:

•Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.

  • Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable

  • Communication:

•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.

Managerial Competencies– behavioural indicators level 2

  • Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

  • Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

  • Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

            • Clearly communicates links between the Organization’s strategy and the work unit’s goals.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.


This is a local position and applications from candidates for non-Turkish citizens holding a valid

residence permit residing in Türkiye might be considered.


How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail to 28TUiomtrjobs@iom.intU28T or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24 06610, Çankaya, Ankara Türkiye by the end of 15 July 2024.


Please note that only shortlisted candidates will be contacted.


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.
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