Project Assistant (CBCM) (Ref: SVN#TR/2019/99)

IOM Gaziantep
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Vacancy Notice Number:

SVN#TR/2019/99

Position Title:

Project Assistant (CBCM)

Classification:

6 Months Special Short Term Graded Contract-with possible extension (G5)

Duty Station:

Gaziantep- Turkey

Deadline of Applications:

30 May 2019

Number of Vacant Positions:

1

 

General Functions:

 

 

Under the overall supervision Programme Coordinator and the direct supervision of the Programme Coordinator (Hub level), the successful candidate will provide support the day to day work and implementation of the Turkey-based cross-border inter-agency Community Based Complaints Mechanism (CBCM)

 

Major Duties and Responsibilities:

 

  1. Receive complaints and feedback through inter-agency joint referral pathway dedicated channels in a confidential and timely manner.
  2. Create an enabling and respectful atmosphere/environment for the complainant to feel comfortable to provide all the required information about the incident they are reporting in order to fill the intake form appropriately.
  3. Ensure all the information is accurately filled in the required intake form of the reported complaint.
  4. Translate and record the reported complaints on the database and ensure its confidentiality
  5. Categorize the complaints on the database.
  6. Refer complaints to the Coordinator and relevant organizations, on a timely manner, for further action.
  7. Provide the complainant with information on available GBV services (including medical care, psychosocial support and protection) in their location.
  8. Follow-up with the complainant when they reach out for further support and recording the follow-up actions in a timely manner.
  9. Manage the database of complaints with full compliance with data protection and security standards.
  10. Prepare daily, weekly and monthly reports of the complaints records.
  11. Support development of monthly and quarterly reports of anonymous complaints records.
  12. As member of the team produce trends and analysis.
  13. Perform other duties as may be assigned.

Required Qualifications and Experience:

 

Education:

 

  • University degree in Social Science, Development Studies or a related field from an accredited academic institution with three years of relevant professional experience; or
  • Completed High school from an accredited academic institution, with five years of relevant professional experience.

 

 

 

 

 

 

 

Experience:

 

  • Experience in humanitarian and emergency assistance;
  • Proven experience working with beneficiaries, humanitarian organizations and other stakeholders;
  • Proven experience in various activities and topics for community-based protection interventions;
  • Proven experience in protection related activities;
  • Experience working in multi-sector, inter-agency processes.

 

Languages:

 

  • Fluency in English, Arabic and Turkish is required.
  • Working knowledge of Kurdish is an advantage.

 

 

 

Required Competencies

 

Values

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

 

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

 

.Other:

 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

 

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

 

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

 

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

 

 

How to Apply:

 

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of  30 May 2019.

 

Please note that only shortlisted candidates will be contacted.

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