IT Officer (Ref: IT Officer)

Ihsan Relief and Development Gaziantep
Tam Zamanlı 1-3
İngilizce (C1, Level 5, Upper Intermediate)
Bu ilan yayından kaldırılmış Görüntülenme : 1371


İlan Detayları
Job Purpose

The IT Officer will be the primary point of contact for staff with issues related to our IT systems and applications. They will troubleshoot problems, document and track user requests, and ensure satisfaction through proactive communication and timely follow-up.

Key Responsibilities
  • Provide support in all areas of the Network, software installation, and support.
  • Manage and maintain workstations (format, set up domain user, software installation, etc…)
  • Maintain, set up, and configure printers, wireless access points, switches, routers, and all other IT-related devices.
  • Perform Windows system, software, and anti-virus installation, configuration, and regular updates.
  • Managing and monitoring regular maintenance of communication electronic devices and IT equipment.
  • Manage and track IT inventory.
  • Maintain and enhance of restricted user environment (Network policy based).
  • Document, track, and follow all IT issues (cyber security issues, incidents, breakdowns, equipment changes…)
  • Support organizational-wide priorities by ensuring optimal support and timely resolution of incidents
  • Troubleshoot, Track, and follow all incidents to the conclusion.
  • Train staff on newly deployed technologies.
  • Perform all IT administration-related tasks, as assigned, and report any other IT-related issues.
  • Ensure compliance with the IT and cyber security policies and processes.
  • Without Respect and apply all the PSEA principles, and show high commitment to report any SEA action


Note: the above-mentioned key responsibilities/accountabilities are illustrative ones. Another future responsibilities/accountabilities may be assigned to the job depending on the department organizational chart.


Qualification (Education/Work Experience)
  1. Essential:
    • University degree in Information Technology or other related fields.
    • Two years in IT or other related functions.
    • Good knowledge of the Microsoft Active Directory
    • Advanced level in English.


  1. Desirable:
    • Advanced degree in Information Technology or other related fields.
    • More than five years of professional experience in IT or other related functions.



Core & Managerial Competencies
  1. Core Competencies:
§  Communication §  Teamwork
§  Planning and Organizing §  Accountability
§  Creativity Stakeholders Orientation
§  Commitment to Continuous Learning §  Technological Awareness.
  1. Technical Competencies:
§  Prior work experience in a non -governmental organization (NGO)
§  Network Certification is a Plus . (CCNA, MCP or CCNP )



IhsanRD shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs.

Interested applicants should submit their applications before the application closing by the end of 06.12.2023, and must include the following:

A curriculum vitae.
The contact details for two references (one of them should be a current employer.)

Only short-listed candidates will be contacted. Unsuccessful applications will neither be acknowledged nor returned. Please note that applications received after the closing date will not be considered.


Ihsan Relief and Development

Ihsan Relief and Development is a service-oriented organization established and registered officially in Turkey since April 2014 and has two offices in Turkey and four offices inside Syria. Ihsan seeks to support basic development and service projects that address the needs of daily life while looking to have long-lasting impacts. Ihsan looks to support Syrians inside Syria and outside of Syria and does so by coordinating with local councils. Ihsan is working to recruit necessary grants funding provided by the international community organizations for the development projects inside Syria.
Its mission is to provide Syrians with critical services to alleviate suffering, foster economic and social development, support a vibrant civil society, and build the capacity of local administrative councils.
Its vision is to become the most efficient, transparent, and responsive Syrian humanitarian organization, improving the lives of Syrians through relief, recovery, and development.

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