1. Organizational Background

ASRA, is a non-governmental and humanitarian aid organisation which mainly aims at meeting basic needs and improving living conditions of the individuals and communities who are affected by humanitarian crisis, conflicts, human rights violations and natural disasters.

ASRA continues its works at national and international level within principles of non-discrimination, transparency, impartiality, and accountability, according to the international standards of humanitarian privacy. ASRA has a role in enhancing living conditions of crisis affected individuals and communities through activities and emergency responses carried out at national and international level.

ASRA, by carrying out field studies which regularly analyse the conditions of crisis affected people, and publishing situation reports; directs the attention of relevant organisations to crisis regions.

ASRA, pursuant to the principles of non-discrimination, transparency, impartiality and accountability, adopts direct and quick response to the crisis affected individuals and communities, as the main principle.

   2.  Job Summary

The Gender Based Violence ( GBV ) Case Management Assistant will support the Case Management Officer to develop quality and timely assistance for the most vulnerable cases; it involves assessing beneficiaries’ identification, supervision of volunteers and case management.

    3. Responsibilities &  Tasks: 

Within delegated authority, Gender Based Violence ( GBV ) Case Management Assistant  will be responsible for the following tasks:

• Work in collaboration with Case Management Officer to undertake assessments of clients registered for MHPSS services,
• In accordance with the best-practice and international standards in GBV (Gender Based Violence) response, provide direct, high-quality and evidence-based psychosocial support for vulnerable persons of concern and particularly GBV survivors ,
• Conducting the MHPSS-Protection Screening form in the field office ,
• Ensure age-appropriate and tailored recreational and skills-building activities for women and girls in safe and easily accessible spaces ,
• Ensure circulating information between service providers on a local level on MHPSS services of ASRA, operation protocols and vulnerability criteria of cases ,
• Support mapping of local service providers & support the development of memorandums of understanding ,
• Provide group counselling on SGBV and relevant topics in field office ,
• Support case referrals between agencies as needed, follow up the case and closing procedure of the cases.
• Ensure accurate data entry of all cases received ,
• Prepare an intervention plan including care plan and case summaries for cases following detailed assessment,
• Identify individual protection cases and case follow up until cases can be considered to be closed ,
• Work with identified individuals and families to develop and implement action plans in accordance with their needs, capacities and goals ,
• Record and make data entry for the assessment care plan follow up information in the database in a timely manner ,
• Accompany cases in the referral places and do necessary home visit if necessary ,
• File and store GBV data in compliance with the basic required procedures of ASRA Filing System ,
• Compile information and report on achievements. Report internally to the Protection Officer on weekly and monthly achievements ,
• Collaborate with other ASRA team members when needed ,
• Review all case assessments with Case Management Officer ,
• In case of temporary/permanently leave situation, Handover Report will be filled out and submitted to the relevant departments,

    4.Required Skills/Qualifications:

• At least 2 years of relevant professional humanitarian experience with a humanitarian aid organization with focus on psychosocial, community services and protection ,
• Experience with case management protocols is desirable ,
• Level of knowledge and practice with Word, Excel, Outlook, etc ,
• Exceptional command (written and spoken) of English. Turkish is a must, Arabic is a plus ,
• Understands rights and protection issues of refugees, children and women - experience working with Syrian refugees is an advantage ,
• Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities ,
• Strong initiative and self-motivated, with a strong commitment to teamwork and humanitarian principles ,
• Flexible, enthusiastic and willingness to learn from others ,
• Ability to multitask and cope with competing demands under tight deadlines ,
• Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required ,
• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment ,

• Experience working with Sexual and Gender Based Violence (SGBV) survivors ,  experience working with case management ,
• Flexible and responsive.

       Language Skills: Fluent in written & spoken Arabic ; able to communicate and write in English preferably.

        5.  Additional responsibilities:

In relation to their level of skills and experience the post holder may be required to carry out additional duties from time to time that are reasonable.