Post Title:                                             Case Worker

Organization:                                       Welthungerhilfe

Location:                                              Gaziantep, Turkey

Duration:                                              8 Months with the possibility of extension (2 months probation)

Benefits:                                               Competitive package

Closing Date:                                      25.08.2019

Background:

Welthungerhilfe (WHH) is a private, non-profit-making, politically independent and non-denominational relief organization, which supports people living in deprivation and poverty, irrespective of the color of their skin, their religious beliefs or their worldview.

Responsibilities of the Case Worker:

As part of the project team, the Case Worker will have to fulfil following tasks and responsibilities:

A. Manage a quality service

•             Carries out individual case management plans of refugee clients as part of the Case Management program, and coordinates closely with the Case Management Officer for each case

•          Serves as focal point within the project for medical guidance concerning SNF support  (therefore a medical background is strongly desired).

•             Communicates with service providers to ensure effective and appropriate interventions and follow-up, including for accompaniment to hospitals, service points etc.

•             Communicates with partner organizations as needed, to ensure beneficiaries are referred and supported in a timely and appropriate manner

•             Works closely with other related colleagues (child protection officer, protection officer, psychologist, lawyer etc.), to ensure additional needs are identified and followed up on. 

B. Reporting and recording

•             Collects all necessary client documentation and maintains an orderly system for each case

•             Provides regular and accurate data for reporting on case management activities as required

•             Reports protection gaps and trends pro-actively

C. General

•             Respects confidentiality and the rights of the clients at all times

•             Has a positive outlook and treats refugee clients in a polite, professional manner

•             Support the Project Manager/Officer in planning for projects related to relevant activities of the project.

•             Support in preparation of survey questionnaires relating to the project's activities.

•             Testing questionnaires in the field and providing feedback for modification

•             Identification, verification and registration of beneficiaries

•             Preparation and checking of beneficiary lists

•             Data collection within assessments and post-distribution monitoring e.g. on the household satisfaction and utilization of assistance provided

•             Support in data entry and analysis

•             Conducting distributions of ex. food and cash assistance, Case Management & SNF

•             Facilitate meetings with stakeholders from the Syrian community in Turkey

•             Establishing and maintaining close links between staff, beneficiaries and partner organizations

•             Translation of documents from English into Arabic and vice versa

Experience and Qualification:

Education:          Bachelor’s Degree or similar preferred

Working experience:     At least 2 years of working experience, preferably in a non-profit organization, or otherwise in a humanitarian setting

Skills:   

• Able to use a tablet and to enter data electronically
• Experience in conducting interviews/assessments
• Experience in case management would be an asset
• Knowledge of common computer programs, particularly MS Excel and MS Word

Personality requirements: Ability to integrate in a multicultural team, confident and self-assured personality, good communication skills, must be able and willing to interact with refugee communities in a friendly and open manner, good attention to detail, willing and able to work outside the office for a large part of the working time

Language Skills: Fluency in Arabic and English essential, good Turkish knowledge an asset

Submission Guidelines:

The applicants should submit a cover letter and CV in English with the subject Job Application – Case Worker (SYR1067) to the following gelbasla.com application system, no later than 25 August 2019 

Only short-listed candidates will be contacted.

WHH reserves the right to recruit a candidate who matches the required profile before the above deadline.