CARE Türkiye 

CARE International in Türkiye (CARE) has been in Türkiye since October 2014 responding to the needs of Syrian refugees under several programmatic areas including women’s economic empowerment, livelihoods and food security, legal aid assistance, WASH and Shelter.  

CARE places a programmatic focus on women and girls who are often disproportionally affected by poverty. CARE Türkiye puts women and girls at the center of our work as women are viewed as catalysts of change within their communities – CARE believes changing a woman's life will often change her community. In parallel, CARE integrates engaging men and boys programming who can also act as change agents, and together are able to address societal/gender norms which often underly protection issues.  

CARE Türkiye, together with partners, is now providing humanitarian assistance as part of an Earthquake Response strategy to individuals who have been affected by the series of earthquakes that hit Türkiye in February 2023.  

Job Summary 

Reporting to the Protection Project Manager and working in collaboration with other members of the technical and field staff, the Case Management Officer will be responsible for planning and implementing case management activities in a defined operating area and ensuring that the case management team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The Case Management Officer will line-manage Case Management Assistant(s). The position will be based in Hatay, with travel to field locations in Hatay province.

Responsibilities and Tasks  

Job Responsibility #1: Activity planning and management  

• Work with the Protection Project Manager and Case Management Assistant(s) to ensure that all CARE colleagues and community focal points are aware of criteria and processes for identification and registration of case management clients eligible for assessment. 

• Ensure that the process for receiving online registrations and registering urgent cases through the protection hotline and helpline runs smoothly. 

• Ensure that registered cases are recorded in the case management database in a timely fashion. 

• Conduct assessments (rapid and detailed) for cases received internally and externally as per schedule recommended by Protection Project Manager 

• Write case summaries which contain all the relevant details of the case, for presentation to the Case Committee for review and decision-making on appropriate and possible response with the support of the Protection Project Manager 

• Schedule rapid and detailed case assessments each week according to urgency and caseload. 

• Along with the Case Management Assistant(s) lead rapid and detailed case assessments as scheduled, in line with agreed standard operating procedures and using agreed tools/forms. 

• Ensure that relevant assessment information is recorded in the case management database and application in a timely fashion. 

• Conduct case intervention plans for identified and registered cases and support the Case Management Assistant(s) to develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual/household.  

• Preparing case summaries and support CM assistant(s) to write case summaries and present them on a weekly basis to the Case Committee for review and decision-making on appropriate and possible response. 

• Ensure that decisions of the Case Committee are properly recorded in soft copy files and in the case management application in a timely fashion. 

• Liaise with the Case Management Coordinator and Procurement and Logistics colleagues to ensure that timely, appropriate, and cost-effective procurement of Special Needs Fund items is undertaken. 

• Support the Case Management Assistant(s) to distribute items procured through the Special Needs Fund for approved cases, in accordance with approved standard operating procedures. 

• Ensure that all procurement and distribution documentation are completed to a high standard. 

• Ensure that relevant information on the implementation of the plan is recorded in the case management application in a timely fashion. 

• Coordinate the external referrals with Protection Services Officer to other service providers based on the need. 

• Undertake appropriate follow-up of cases to ensure that needs are met, and satisfaction levels are appropriate. 

• Support Case Management Assistant(s) in terms of undertaking follow-up of cases and ensuring that follow-ups are conducted in a timely manner throughout the case management process. 

• Update information/documentation as necessary and ensure that progress is logged in the case management application. 

Job Responsibility #2 Staff Management 

• Line manage Case Management Assistant(s) in accordance with CARE HR procedures and oversee the work of team volunteers and translators (under the line management of the Project Manager) for training when relevant. 

• Ensure direct reports uphold all compliance requirements under CAREs Human Resource, Financial, Logistics & Security policies, and procedures. 

Job Responsibility #3 Program Quality and Information Management 

• Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles. 

• Ensure that highly organized case management soft copy files are maintained and that the case management application and database are updated on a regular basis.  

• Work with the Case Management Assistant(s) to report internally on weekly and monthly achievements; review and submit these reports to the Case Management Coordinator for consolidation. 

• Conduct regular team meetings for the team and participate relevant team meetings within the organization. 

• Build relationships with refugee and local host communities to increase trust and understanding. 

• Ensure high level of coordination between CARE’s protection service officer in the area of intervention (if any referral need to be made directly or within your team) to ensure coordination and avoid duplication of effort. 

• Ensure that protection activities are compliant with CARE accountability principles and general protection and case management principles. 

• Work with Monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard. 

• Assist the Case Management Coordinator and protection services officer with service mapping and coordination with other actors. 

• Provide feedback on any updates/improvements that are needed to the standard operating procedures and case management documentation. 

• Provide feedback for improving the quality of assessments and activities. 

Job Responsibility #4 Other Responsibilities as assigned 

The Case Management Officer will be expected to support the Protection Project Manager as needed on programmatic issues related to the earthquake response but beyond the deliverables outlined above. 

Qualifications (Know-How) 

Education/Training 

Required 

• Bachelor’s Degree in development studies or relevant technical field (e.g, Social work, management, or related disciplines.       

Experience 

Required 

• Minimum 2 years experience of social work and/or implementing protection activities  

Desired 

• Experience of working/volunteering with humanitarian NGOs 

Technical Skills 

Required 

• Experience of community-based work 
• Experience implementing case management activities 
• Knowledge of Turkey context. 
• Ability to work in a multicultural environment 
• Strong planning, interpersonal and communication skills 
• Strong report writing and documentation skills. 
• Fluent in spoken and written English and Turkish. 
• Gender awareness and a commitment to gender equality. 

Desired 

• Solid computer skills in word processing, especially in MS Word, MS Excel, and MS Outlook 
• Experience of referral mechanisms 
• Arabic language skills highly desired. 
• Kurdish language skills a plus 

Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

HOW TO APPLY:

Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to provided link when you click on the apply button.

Applications in languages other than English will not be reviewed.

Only short-listed candidates will be contacted

** CARE International is an Equal Opportunity Employer **

** Female candidates are encouraged to apply! **