CARE is looking for Accountability Coordinator

İlan Detayları

I - Position Summary

CARE International in Turkey (CARE) provides cross-border humanitarian assistance in Syria and refugee assistance within northern Turkey to people affected by the Syrian crisis. The Accountability Coordinator is a part of the Programmed Quality Unit, supporting the implementation of the overall program MEAL system. He/she will coordinate the refinement of Partner accountability mechanisms and the development of a CARE Accountability system at the Country office level in line with CARE Syria systems under the supervision of the MEAL Manager.

He/she will assist partners with activities, focusing on contact with partners and CARE program focal points in terms of information sharing, involving beneficiaries in monitoring and review, and collection of feedback through focus group discussions, interviews, and feedback & complaints mechanisms. He/she will support accountability activities within surveys, assessments, and evaluations. This position will support all efforts for promoting a high level of beneficiary accountability and will support partners to implement the feedback mechanisms at the field level, ensuring that information from feedback is analyzed and disseminated, managing referrals and helping to produce informational materials for beneficiaries. He/she will also improve and maintain the CARE feedback system at the country office level with coordination with the regional office.

S/he will oversee all the use program generated data to effectively and simply demonstrate the scope and progress of CARE and partner’s work across Syria. This will enable up-to-date information to be included in donor reporting and funding proposals, and in discussions with key stakeholders. This position will generally support the MEAL team and program team to ensure accountability systems are working effectively.

II - Responsibilities

Job Responsibility # 1: Accountability system development & maintenance (40%)

Improve the beneficiary feedback and complaints response system, and ensure its functionality both at CARE and partner level.
Improve the use of FCRMS information for CARE and partners’ program improvement.
Work with the wider MEAL/Program teams to promote beneficiary participation at all points of programming, especially during the design of accountability systems and activities
Lead on the managing and building/maintaining accountability systems for CARE & partners including the running of existing mechanisms and set up and implementation of new areas
Seek to continuously improve the timeliness and accuracy of complaints cycle according to the FCRMS categories and classification.
Provide technical leadership and support to FCRMS and CARE and partner staff in planning and implementing of the FCRMS.
Ensure regular deliverable and progress tracking to support program quality units.
Work innovatively to improve direct beneficiary contact mechanisms to enable accountability and strengthen the understanding of programs’ outcomes, in line with CARE’s Humanitarian Accountability Framework and Core Humanitarian Standards
Ensure the existence of accountability communications materials to promote access to accountability mechanisms amongst beneficiaries.
Effectively communicate and support CARE’s partners on producing accountability-related reports through regular/on time meeting
Monitor and oversee the implementation and progress of the accountability system(s) for CARE’s partners.

Job Responsibility # 2: Feedback and complaint management and leadership (40%)

Take full leadership of the complaints management for NW operation in line with CARE Syria online FCRM system
Monitor and oversee the implementation of the program’s beneficiary feedback and complaints response mechanism, including follow up on complaints, collecting and compiling findings and ensuring timely response to complaints across the program.
Ensure that tools are aligned with Core Humanitarian Standards and the Accountability Framework issued by the Access Working group and broader program implementation strategies.
Support and help reinforcing the qualitative and quantitative data collection process for the Accountability report
Ensure timely response to the submission of complaints received through CARE Syria FCRM
Manage and ensure the timely submission of quarterly, monthly and learning reports/analysis of the complaints and feedback received through the CARE system
Utilize and analyze existing and coming data and produce reports that help in programs’ learning and feed into the overall strategies

Job Responsibility # 3: Accountability support to MEAL processes (10%)

Lead and improve the FCRM reporting process including monthly, quarterly and annual reports for CARE, partner, and donor deliverable.
Enhance the level of analysis of FCRM systems on program, sector and other different levels.
Under the supervision of MEAL Manager create mechanisms to assess findings and define actions for improvement
Ensure the use of the accountability findings for future programming
Provide ongoing technical guidance and promote common understanding and implementation accountability
Improve the training material both in Arabic and English to be used of CARE and partners’ staff capacities.
Work across teams and collaborate with multiple stakeholders to ensure collaboration and alignment
Conduct/oversee the accountability related training to Care’s field monitors

Job Responsibility # 4: WoS Coordination & Capacity building (10%)

Coach and mentor CARE staff and partners on different areas related to Accountability and the FCRM system, provide technical guidance including coaching and mentoring of Partner Accountability focal points.
Coordinate with WOS Head of Programs to ensure relevant tools and systems are in place to ensure standardization across programs.
Ensure and oversee that all complaints and feedback received through CARE’s feedback and complaints channels are managed and addressed within the mandated timeframe
Document lessons learned and best practice on accountability to support CO and WOS adaptive programming and reporting needs

Other:

Any other task as required by the line manager.
Ensure that the minimum standards of humanitarian relief are maintained in accordance with the Sphere Charter and Red Cross Code of Conduct, child protection, code of conduct, health and safety, and equal opportunities.
Directly supervise Accountability Officer and oversee CARE’s accountability consultants work inside Syria
Managing relationships with key internal and external stakeholders

III - Requirements

Required

Minimum of 3 years previous experience of working in M&E, accountability particularly, customer service, or a community based/consultation related role.
Knowledge of FCRM policies and practices preferred

Demonstrated ability in community mobilization and community-level dialogue.

Demonstrable experience of competently and effectively synthesizing and managing large quantities of data.
Strong excel, data analysis, and reporting skills.

Experience in conducting training and coaching/mentoring.
Experience of working with software or programming
Excellent proven communication skills, including working with multiple stakeholder groups, including children.
Ability to work both in an advisory and a hands-on implementation capacity

Excellent communication and influencing skills.

Ability to handle a high workload and to work independently.

Politically and culturally sensitive with qualities of patience, tact, and diplomacy

Desired

The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
Flexibility, cross-cultural adaptability, proven ability to perform in stressful situations
Fluency in written and oral English and Arabic. Must be able to read and interpret documents, and communicate with others as necessary to perform job duties effectively.
3-4 years of relevant professional experience in a similar setting

Previous experience working in the humanitarian field.

Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

IMPORTANT NOTICE:

Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.

HOW TO APPLY

Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post,

following to provide when you click the apply button

Applications in languages other than English will not be reviewed.

“Applications are strongly encouraged from female candidates“

Only short-listed candidates will be contacted.

CARE International

CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey. CARE began projects responding to the needs of Syrian refugees in southern Turkey in October 2014.

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